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If there are any questions, comments or concerns please feel free to complete the form below.


❗️Please read our FAQ before completing the contact form as we may already have the answer for you.


🚨 DISCLAIMER 🚨

US BTS ARMY is a non-profit fanbase run by ARMYs to provide easy access to any BTS-related news and sources; we are NOT affiliated to nor are we connected to BTS, BigHit Music, or Hybe Corp.

Any content provided on this website is from publicly accessible sources found via the internet. Materials including, but not limited to: graphics, photos, and videos, are copyrighted to their rightful owners; no copyright infringement is intended. Please contact us for improper credit use or removal of content.

Please also note that US BTS ARMY is NOT affiliated with Weverse nor Weverse Shop.
For any issues regarding Weverse or Weverse Shop, including but not limited to: account login/signup issues, merchandise ordering issues and more, please use the below information to contact the respective platform’s customer service.

WEVERSE
Customer Support E-mail: support@weverse.io

WEVERSE SHOP
👉First Solution: Inquire through the Weverse Shop APP
    1. After opening Weverse Shop, tap on the "More" tab
    2. Under Support, tap on "Customer Service"
    3. Tap on the green chat button and select your language
      Make sure you’re on the right shop (Global, USA, or Japan) for your inquiry.
    4. Follow the prompt/instructions in the chatroom for your inquiry.
👉Second Solution: E-mail Inquiry
    - Weverse Shop USA users please e-mail ussupport@weverseshop.io
    - Weverse Shop Global users please e-mail support@weverseshop.io

According to Big Hit's notice, this is how you can contact them for any issues regarding Weverse accounts and Weverse Shop orders.

Thank you!


US BTS ARMY
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